Frequently Asked Questions

What makes our business unique?

By choosing Cammino Canino, you get personalized care for your pets in a space that feels like a home away from home! Le. You will have peace of mind in knowing that your dog will get loving care while you’re not there. We place a very high emphasis on animal safety and security is paramount. While you are away and your dog is on vacation, you will receive daily updates and pictures/videos via a WhatsApp group.

How do I get started to book my first services?

After getting in touch, what are the next steps?

We will schedule an in-person or video call Meet & Greet to discuss the booking, to get to know your and your pup and to answer any questions.

What are your hours of operation?

Monday - Friday from 8:00am - 7:30pm

Saturday & Sunday from 9:00am - 7:00pm

Outside the service hours we monitor our messages for emergencies and to send you updates of your pets.

Safety

What measures are in place to keep my dog safe?

The space is equipped with an alarm system and indoor cameras in every room so we can monitor remotely through an app.

What if my dog is a flight risk?

If your dog is a flight risk, we provide Apple AirTags that we can attach to your dog’s collar or harness to give you peace of mind.

What happens if there is a veterinary emergency?

In an emergency we will contact you immediately to discuss the situation. If we are unable to contact you and urgent veterinary attention is required we will take your dog to our trusted veterinary office close by or your preferred vet. We will pay the vet bills on your behalf and charge it at the end.

Walks

How many dogs do you walk at any one time?

We will never walk more than four dogs at one time and we ensure that dogs with the right temperament only are walked together. Group walks are a fantastic way to socialize your dog and build their confidence and they gain greatly from this social aspect of their walks.

Will my dog be walked if it’s raining?

Yes! We will still turn up unless other arrangements have been made. Please leave out a raincoat and a towel.

Will my dog be walked during thunderstorms, heavy rainstorms or extreme heat?

No, as your pets safety and well-being should not be compromised.  However, we will make sure to take them out long enough to relieve themselves. We will spend the rest of the time inside with them, playing, petting and providing companionship.

Do I need to be at home when you collect or drop off my dog for a walk?

No. Some of our clients are happy for us to hold keys for them which enables us to collect and drop off your dog while you’re not at home. All keys are kept in a secure location. The keys will never be marked with anything other than the name of your dog.

Can I just have occasional walks?

Absolutely. We are very happy to offer walks as needed.